Section I – Food and Nutrition Programs/Services
Arlington Food Pantry
The Arlington Food Pantry operates two locations. The first is located at the Church of Our Savior, 21 Marathon St, Arlington and is open from 9:30am to 11:30am the second Tuesday and last Saturday of each month. Residents may go to only one distribution per month at the Marathon location. The second location at 117 Broadway is open on the first and third Thursdays of the month from 5:00pm-6:30pm. Residents may go to both distributions at the Broadway location. Arlington residents must provide proof of residency. An application must be completed annually. Applications are available online or at each food pantry location.
For more information or to download the application, please visit: www.arlingtonma.gov/foodpantry, or call 781-316-3177, email contact: firstname.lastname@example.org
Helping Hand Food Pantry - Cambridge
Arlington residents, who miss the distribution dates at the Arlington Food Pantry, may receive services from The Helping Hand Food Pantry in Cambridge. A photo id is required. Families may use the Helping Hand Food Pantry once per month. For locations, dates, and times, please call 617-876-4381.
WIC – Women, Infant & Children’s Program
WIC is a nutrition program that provides healthy food, nutrition and health education, and other services free of charge to pregnant or nursing mothers as well as families and caregivers with children younger than 5 years of age. WIC has Arlington office hours every Tuesday (except the second Tuesday) at 7 Central St, Arlington. For more information on the WIC program, visit www.mass.gov/wic
Income eligibility requires proof of: 1) household income and 2) identity/Massachusetts residency (utility bill, bank statement, driver’s license, birth certificate, etc.).
Contact information: Arlington WIC Office, 7 Central St, Arlington, MA 02474, 781-646-2032
Alternate location: Cambridge/Somerville WIC, 366 Broadway, Suite 102, Somerville, MA 02145, 617-666-5059
Food Stamps/SNAP Program
SNAP, the Supplemental Nutrition Assistance Program, is a government assistance program that helps low-income households buy food. SNAP food stamps can be used to buy almost any food item in any supermarket where you usually shop for food. People who use SNAP food stamps can spend the money they save to help pay their other bills. SNAP food stamps are for U.S Citizens and eligible non-citizens with limited incomes who buy food and make meals at home. People living in homeless shelters, group homes for people with disabilities, and drug and alcohol treatment centers, are also eligible.
Contact Information: Mass DTA Assistance Line 877-382-2363 or visit www.mass.gov/snap. For additional about SNAP, please visit www.gettingsnap.org or call Project Bread’s FoodSource hotline at 1-800-645-8333.
Below is a partial list of local organizations that can help with the SNAP application process:
Food Source Hotline
Massachusetts Department of Transitional Assistance (DTA)
80 Everett Ave, Chelsea, MA 02150
617-551-1700 or 800-650-2566
Cambridge Economic Opportunity Council
11 Inman St, Cambridge, MA 02139
East End House
105 Spring St, Cambridge, MA 02141
Section II – Heating/Fuel Assistance
State Fuel Assistance
Fuel Assistance, also known as the Low Income Home Energy Assistance Program (LIHEAP), is a government program that helps low- income families and individuals pay their heating bills during the winter. Fuel assistance is for low-income tenants and homeowners, and eligibility is based on the household's gross annual income. Renters may also receive fuel assistance even if their heat is included in the rent.
The amount of fuel assistance received depends on income, housing status, and heating costs. Recipients of State Fuel Assistance are also eligible for discounted rates on their electric and gas utility bills. Additionally, residents may be eligible for weatherization services, heating system repairs, and Citizens Energy heat assistance programs.
Eligibility Requirements: 1) must meet State income guidelines, 2) must provide income documentation and heating bills (i.e., gas, electric or oil bills), and 3) applications accepted only during the heating season (i.e., November 1 through April 30).
Contact information: Community Teamwork Program, 45 Kirk St, 2nd Flr, Lowell, MA 01852, 978-459-6161. Hours of operation are Monday – Friday from 8:30am to 5:00pm, with extended hours on Wednesdays until 7:00pm.
First-time applicants, who are Arlington residents, may also apply through the Arlington Health and Human Services Department. Assistance is offered by appointment only. First-time applicants should call 781-316-3400 for information regarding appointment dates and times. Assistance with the Fuel Assistance application is available from November through April on a first come, first serve basis.
Weatherization/Home Repair Program
This program allows Arlington income-eligible homeowners to weatherize and make repairs to their homes, including new heating systems, new storm windows, insulation, roofing and gutters, plumbing and electrical systems, porches, and walkways.
Contact information: Menotomy Weatherization Assistance Program, Jack Jones, 781-316-3430, email@example.com
Low-Interest Home Improvement Loan Program
The purpose of this program is to improve living conditions for low and moderate-income homeowners in Arlington who meet income eligibility requirements. Loans are calculated at 1 point above prime and can range from $2,500 to $25,000, with up to 15 years to repay the loan.
Eligibility Requirements: 1) meet income eligibility and 2) have a good credit rating.
Contact Information: Arlington Home Improvement Program, 20 Academy St, Suite 202, Arlington, 781-316-3436
Home Modification Program
For residents who are elderly and/or physically challenged and need help with accessibility, the Home Modification Program helps families by improving access to their homes, thus enabling them to live independently in the community. Residents may be eligible for a low or no interest deferred-payment loan or an amortizing loan, depending on the family income. Loan amounts range from $1,000 to $30,000.
Contact: Metropolitan Boston Housing Partnership, 617-425-6637
Section III – Housing Assistance Programs/Services
Arlington Housing Authority
The Arlington Housing Authority provides subsidized housing for elderly, low-income families, and disabled persons. Residents pay 30% of their income toward rent. To apply for housing, visit the Arlington Housing Authority office or www.arlingtonhousing.org. A waiting list usually exists for subsidized housing. The Housing Authority does not provide emergency shelter.
Contact Information: Arlington Housing Authority, 4 Winslow St, Arlington, MA 02476, 781-646-3400, www.arlingtonhousing.org
Millbrook Square Apartments
Millbrook Square, located at 17 Mill St, offers subsidized housing for the elderly and disabled, where tenants pay 30% of their income for rent.
For information, including income eligibility, please contact Millbrook Square at 781 641-1410.
Housing Corporation of Arlington
Housing Corporation of Arlington, a non-profit community development corporation, owns and operates units for low- and moderate-income families and individuals within two-family homes and small apartment buildings in Arlington. Units vary in size from one to four bedrooms.
The Town of Arlington, in conjunction with the Housing Corporation of Arlington, has a program that provides grants to individuals facing an immediate crisis with their housing. The program may be able to pay back rent to prevent eviction or security deposits for new housing.
Contact Information: Pam Hallett 781-316-3429
firstname.lastname@example.org, Housing Corp of Arlington, 781-316-3451, email@example.com or www.housingcorparlington.org
Caritas Communities, Inc.
Caritas Communities owns and manages 29 houses (2 in Arlington) and provides Single Room Occupancy (SRO) housing. References must have good rental history and good character.
Contact Information: www.caritascommunities.org, 781-843-1242
For people in need of emergency housing assistance, the MA Coalition for the Homelessness provides a complete list of shelters for individuals, families, and victims of domestic violence. For more information, please visit www.mahomeless.org
Mass Coalition for the Homeless
15 Bubier St, Lynn, MA , 781-595-7570
Bristol Lodge Individual Shelter for Men
25 Lexington St, Waltham, 781-893-0108
Bristol Lodge Single Women Shelter
205 Bacon St, Waltham, 781-894-1225
Somerville Homeless Coalition
This program provides housing and case management services to homeless young adults ages 18 to 24 who are in recovery. Participants must demonstrate a commitment to recovery and have a foundation of stability in sobriety. The Somerville Homeless Coalition also provides case management support for Arlington residents of any age.
Contact Information: Somerville Homeless Coalition, 617-623-6111 www.somervillehomelesscoalition.org, 1 Davis Sq, Somerville, MA 02144
Emergency Financial Assistance
Catholic Charities and Salvation Army both offer limited assistance with payment of rent and utility bills for eligible clients. For program details and specific eligibility, please contact:
Greater Boston Catholic Charities, 617-625-1920
Salvation Army, 339-502-5900 or 617-547-3400
First Time Homebuyers – Town of Arlington
This program offers affordable condominiums for first time homebuyers. Arlington’s zoning bylaw requires all new developments with six or more units include units for low and moderate income households. Purchase prices range from $150,000 to $250,000, with resale prices similarly restricted. Purchasers are selected by lottery, and must attend a class for first time homebuyers.
Contact information: Laura Wiener, Arlington Director of Housing, at
Residential Assistance for Families in Transition (RAFT)
Raft, a state-funded program, provides short term, limited financial assistance and support to allow low-income families to stay housed or move into their next homes during periods of financial crisis. Applicants must provide documentation/proof that a move is necessary to avoid
homelessness. Please contact the Metropolitan Boston Housing Partnership (MBHP) for eligibility guidelines.
Contact information: MBHP at 617-425-6700 or www.mbhp.org
Section IV – Workforce Transition
The Commonwealth of Massachusetts, through the Executive Office of Labor and Workforce Development, offers assistance with job placement, training as well as tips for job searches and interview techniques. For more information, please visit www.mass.gov/lwd/employment-services.
The Department of Career Services (DCS) oversees Massachusetts's network of One-Stop Career Centers that provide job seekers with career guidance as well as referrals to jobs and training.
Contact: Career Sources of Cambridge, Fresh Pond Mall, 186 Alewife Brook Parkway, Suite 310, Cambridge, Ma, 617-661-7867
Lift, a volunteer-run agency, assists low-income individuals and families with housing assistance, job placement, resource counseling and referrals for services, such as childcare and healthcare. For more information on the LIFT program, visit:
c/o The Parenting Journey
366 Somerville Avenue
Somerville, MA 02143
Workers In Transition
The Workers in Transition is a support group geared for networking and transition. The Support Group meets every Tuesday from 10:00am to 12:00pm at the Robbins Library, 700 Mass Ave, 4th Floor, Arlington, MA 02476
Contact information: Stewart Jester, 781-643-6123
Section V – Counseling/Support Programs for Youth and Families
Arlington Youth Counseling Center (AYCC)
AYCC is a fully licensed Massachusetts Department of Public Health mental health counseling facility that works towards the treatment, prevention, and resolution of problems relating to Arlington children and their families. AYCC accepts most insurance (e.g., MassHealth, Network Health, Commonwealth Care, BCBS, Harvard Pilgrim, and Tufts, etc.).
AYCC helps children and their families cope with peer and social stress, behavioral difficulties, family crisis and violence, depression, grief, abuse, neglect and alcohol and drug abuse.
Community Resource Services
The Community Resource Services program aims to connect Arlington residents to information, assistance, and referrals to local services and government programs. This includes connecting residents to basic needs services (such as food programs, housing assistance, and shelter information) and also other needs (such as childcare, domestic violence programs, and emergency financial assistance services). For more information or to make a referral, please contact AYCC.
Contact Information: AYCC, 781-316-3251, firstname.lastname@example.org
STEPS Young Adult Resource Center
STEPS is a resource center for young adults between the ages of 18 and 25 who need a safe, supportive environment where they can get the help they need as they transition to independent living. STEPS aims to show young adults they are not alone. Regular workshops and events are held to teach valuable life-skills. Members are encouraged to draw on their strengths so they can recognize they already possess the capabilities to accomplish their goals and have the power to overcome obstacles.
Contact Information: STEPS, 12 Prescott St., Arlington, MA, 02474, 781-646-2826, ww.waysideyouth.org/steps
Health Access Project
Sponsored by the Child Care Resource Center, this program offers information on various affordable health care programs provided by the State, including MassHealth, Family Assistance, The Insurance Partnership, and the Children’s Medical Security Plan (CMSP).
Contact Information: 617-547-1063 x 271 or visit www.ccrcinc.org
Mothers Support Groups
There are a number of support groups for new mothers and parents. A partial list follows:
- New Moms Support Group
(Mothers and babies < 1 year), Fridays 10:00am – 11:30am, Calvary Methodist Church, 300 Mass Ave, Arlington
- Postpartum Depression Group
Wednesdays 2:00pm – 3:30pm
Jewish Family and Children Services, 1430 Main St,
Visiting Moms Program
Program offers volunteer assistance and support to moms in their homes for one hour per week up to child’s first birthday.
Contact Information for Mothers Support Groups: Debbie Whitehill, JF&CS Headquarters, 1430 Main St, Waltham, 781-693-5625
First Step – Domestic Violence Support
Support groups for women leaving violent home situations. First Step helps women learn healthy parenting, prevent and resolve issues of family violence and develop life skills.
Contact Information: First Step Program Hotline, 781-316-3219
Domestic Violence Shelter 24 hour hotline: 877-785-2020
Wicked Sober – Substance Abuse Support
Wicked Sober was created to help those struggling with drug and alcohol dependency by assisting in the process of achieving recovery. Wicked Sober gives free consultations for families of loved ones, friends of the addict or alcoholic, and the addict or alcoholic themselves. Wicked Sober can also assist in locating treatments programs.
Contact Information: www.wicked.sober.com, 855-953-7627
Grandparent Support Group
The Town of Arlington provides a support group for grandparents who have responsibility for raising their grandchildren. The group meets the second Tuesday of each month from 12:00pm to 1:30pm.
Contact Information: Lourie August, Council on Aging, 781-316-3410
Communities United (Head Start)
This program provides various childcare resources in Arlington, including Head Start at the Calvary Methodist Church and the Dallin School. A complete list of day care programs in Arlington is maintained at the Robbins Library, Children’s Department.
Contact Information: Head Start Director/Coordinator, 300 Mass Ave, Arlington, MA 02474, 781-648-0515
Robbins Library, Children’s Department, 700 Mass Ave, Arlington, MA 02476, 781-316-3235
Childcare Circuit is a Massachusetts-based private non-profit organization providing child care referrals, training, and parent and provider services to Arlington residents.
Contact Information: 190 Hampshire St., Lawrence, Ma 01840, 800-660-2868 or 978-686-4288, www.childcarecircuit.org
Recreation Program Scholarships
All recreation programs in Arlington receive Community Development Block Grant money to subsidize families needing help with recreational program fees. School-based programs will negotiate athletic fees on a case-by-case basis upon request from the parent/caregiver.
Arlington Recreation, Erin Campbell, 781-316-3884, email@example.com
Arlington Boys’ & Girls’ Club, Derek Curran, 781-648-1617, firstname.lastname@example.org
Fidelity House, Ed Woods, 781-648-2005, email@example.com
Arlington High School Athletic Department, 781-316-3551
Section VI – Senior Programs and Services
Senior Transportation Services
The Arlington Council on Aging (COA) provides a number of transportation services for residents ages 60 or older. The COA Van, a handicapped-accessible van, provides transportation for Arlington seniors from their homes to COA-related activities and/or to medical appointments. Arlington seniors may also use the Dial-A-Ride Taxi program, which provides transportation anywhere in Arlington. Both programs provide transportation at a nominal cost. Additionally, the COA manages several grant programs which provide transportation subsidies for medical appointments, including Sanborn Foundation, which provides free transportation for Arlington Residents to/from cancer-related appointments. For more information, please visit arlingtonma.gov/coa or call the COA at 781-316-3400.
Eligibility Guidelines: 1) must be an Arlington senior, and 2) meet program/income guidelines.
Contact Information: Council on Aging, 27 Maple St, Arlington, 781-316-3400, firstname.lastname@example.org
Senior Services and Protection
Arlington Council on Aging
The Arlington Council on Aging (COA) also provides a variety of programs for its seniors ranging from health and wellness support to assistance with medical insurance, tax preparation, and much more.
For information on the Arlington COA programs, please visit www.arlingtonma.gov/coa
Contact Information: Council on Aging, 27 Maple St,Arlington, MA 02476, 781-316-3400
Elder abuse is defined as physical, sexual, emotional abuse, neglect or financial exploitation. For information on suspected elder abuse, please contact Minuteman Senior Services.
Contact information: Minuteman Senior Services, 781-272-7177 or the elder abuse hotline at 800-922-2275 or visit www.minutemansenior.org
E911 – Emergency Telephone Service
E911 is an emergency telephone listing service for frail or physically-challenged persons. Once registered, if an emergency 911 call is made from the resident’s telephone, emergency responders will have the resident’s name, address, and particular disability. Registration forms for E911 are available in the following locations in Arlington:
Arlington Police Department, 212 Mystic St, Arlington, MA 02474, 781-643-1212
Arlington Council on Aging, 27 Maple St, Arlington, MA 02476, 781-316-3400.
Arlington Police Wellness Check
The Arlington Police Department provides wellness checks for its residents. People concerned with the well-being of an Arlington resident, should call the non-emergency police number.
Arlington Police, 112 Mystic St, Arlington, 781-643-1212 (non-emergencies only)
Domestic Violence Support or any other emergency situation:
If an emergency, always dial 911
Sanborn Foundation for the Treatment/Cure for Cancer
The Sanborn Foundation provides financial assistance for medical transportation to Arlington residents who are receiving cancer treatments. The transportation program is run through the Council on Aging. The Sanborn Foundation also assists Arlington residents with expenses related to the disease and its treatment. Residents should make requests for transportation to the Council on Aging and requests for other assistance directly to the Foundation.
Contact Information: Transportation to Medical Appointments, Council on Aging, 27 Maple St, Arlington, 781-316-3400
Sanborn Foundation, PO Box 417, Arlington, MA 02476, 781-643-7775
Disabled Persons Protection Commission
For information on suspected abuse of a disabled person, please contact the Massachusetts Americans with Disabilities Commission at 617-727-6465, or 800-426-9009 (24 hour hotline).
Local information and assistance with ADA concerns is available through the Arlington ADA office at 781-316-3430, email@example.com
Veterans and dependents may be eligible for state level benefits such as emergency shelter, financial aid, fuel assistance, and medical coverage assistance. State benefits are determined by “Means Testing” based on income and asset levels.
Information and assistance is provided for residents seeking to file federal Veterans’ Administration (VA) claims (Service Connection, Aid and Attendance, Widows Pension, etc.). Assistance is also provided for veterans seeking military personnel and medical records, applying for VA Healthcare, burial and grave marker assistance, and other military related matters.
For more information, please visit www.arlingtonma.gov/veterans
Contact Information: Jeff Chunglo, Town Hall Annex, 730 Mass Ave, 3rd fl, 781-316-3166, firstname.lastname@example.org
Important Telephone Numbers
First Step Domestic Violence Support Group for Women 781-316-3219
Arlington Family Services Unit, Arlington Police Department, 212 Mystic St 781-316-3915
Safelink Domestic Violence Shelter 24 Hour Hotline 877-785-2020
Respond, Inc. 24 hour hotline 617-623-5900
Child Abuse Hotline 24 hour hotline 800-792-5200
Mass Department of Children and Families 30 Mystic St 781-641-8500
Mass Dept of Transitional Assistance (DTA) 877-382-2363
Mental Health Crisis Team 24 hour crisis hotline 781-893-2003
Wicked Sober 855-953-7627
Security Administration Office (serving Arlington)
10 Fawcett St 1st Fl, Cambridge, MA 02138 888-527-9340
Poison Control Hotline 800-222-1222
Arlington Police 911
Arlington Fire 911
Cambridge/Somerville Legal Services 617-603-2700
Community Legal Services and Counseling Center 617-551-1010
Greater Boston Legal Services 617-371-1234
Massachusetts Bar Assoc. Lawyer Referral 617-654-0400
Office of Consumer Affairs and Business Regulation 617-973-8787
Senior Legal Helpline (60+ years of age) 866-778-0939
Volunteer Lawyers Project of the Boston Bar Association 617-423-0648