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Town Hall Admin Offices, Libraries Available Only by Phone, Online

Post Date:03/25/2020 3:42 PM

Coronavirus COVID-19 Info Page Below is what to expect under the Town’s Minimal Staff Plan. Our physical locations remain closed, but many departments and services remain available via phone and email. Messages are being checked regularly during business hours, however, due to minimal staffing and technical challenges, responses to your requests may be slow. We encourage you, whenever possible, to transact online.

We thank residents in advance for their patience and for their continued compliance state of emergency orders and guidelines as we all work together to do our part to reduce the spread of COVID-19.

Below are common services and operation changes for their department, for others please view the Department Directory.

Public Works / Recycling and Trash Information
There is no interruption of trash or recycling services. Public Works has suspended the sale of compost bins and recycling drop-off at DPW Yard until further notice. Please do not drop-off any electronics, ink and toner (these can go to Staples), batteries, or propane tanks. Future updates and contact information may be found at

Vital Records/Town Clerk
For vital records death/marriage certificates.

Police Department
Residents encouraged to use online reporting, email for records requests.
Please read additional details before heading to APD headquarters.

Arlington Libraries
The libraries may be physically closed, but there's still plenty to do. Learn more at
Library Reference Help Line: 781-316-3233.

Health and Human Services
APS lunches to go at the Thompson, Arlington EATS, Food Link, and Meals on Wheels continue to provide services. 

Treasurers Office
Residents are encourage to pay bills online.

Veterans' Services
Existing benefits and services will not be interrupted. All questions related to local, state, or federal benefits will be initially addressed on the phone. Visit

Arlington Youth Counseling Center (AYCC)
While normal face-to-face visits with clients are suspended. AYCC will continue to offer their regular counseling and mental health sessions to current clients and client families via phone calls and telemedicine services.

Arlington Public Schools
School operational changes may be found on the district website.

Board and Committee Meetings
In accordance with the Governor's Executive Order, the Town will begin scheduling public meetings to be held entirely remotely.  All posted agendas will include a copy of the Governor's Executive Order, a request for residents to email board or committee staff with comments, a statement that all meeting materials will be made available on the Town website and instructions for remotely accessing the meeting. Read Town Counsel's guidance.
View upcoming committee meetings.

Town Election / Town Meeting Postponed
The Select Board will discuss this at the March 30 meeting. Read additional details