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Town Hall Admin Offices, Libraries Available Only by Phone, Online

Post Date:06/06/2020 3:42 PM

Coronavirus COVID-19 Info PageTown hall administrative offices and libraries remain physically closed, yet the Town continues to provide full services to the public. If you require special accommodation that requires you meet in person, please contact the appropriate department to set up an appointment. Risk factors for the spread of COVID-19 are higher for indoor environments than outdoor environments and we are being cautious about how we reopen. The Town will continually evaluate the necessity to open its physical locations during the COVID-19 pandemic and make an announcement when that will occur.  We thank the many residents and businesses for adopting new ways of conducting business with the Town, safely, online and via the phone.

Below are common services and operation changes for their department, for others please view the Department Directory.

Public Works / Recycling and Trash and Yard Waste Information 
There is no interruption of trash or recycling services. Public Works has suspended the sale of compost bins and recycling drop-off at DPW Yard until further notice. Please do not drop-off any electronics, ink and toner (these can go to Staples), batteries, or propane tanks. Future updates and contact information may be found at

Vital Records/Town Clerk
For vital records death/marriage certificates.

Police Department
Residents encouraged to use online reporting, email for records requests.
Please read additional details before heading to APD headquarters.

Arlington Libraries
The libraries may be physically closed, but there's still plenty to do. Learn more at
Library Reference Help Line: 781-316-3233.

Health and Human Services
APS lunches to go at the Thompson, Arlington EATS, Food Link, and Meals on Wheels continue to provide services. 

Treasurers Office
Pay bills online, over the phone, or via dropbox.

Veterans' Services
Existing benefits and services will not be interrupted. All questions related to local, state, or federal benefits will be initially addressed on the phone. Visit

Arlington Youth Counseling Center (AYCC)
While normal face-to-face visits with clients are suspended. AYCC will continue to offer their regular counseling and mental health sessions to current clients and client families via phone calls and telemedicine services.

Arlington Public Schools
School operational changes may be found on the district website.

Board and Committee Meetings
In accordance with the Governor's Executive Order, the Town will begin scheduling public meetings to be held entirely remotely.  All posted agendas will include a copy of the Governor's Executive Order, a request for residents to email board or committee staff with comments, a statement that all meeting materials will be made available on the Town website and instructions for remotely accessing the meeting. Read Town Counsel's guidance.
View upcoming committee meetings.