January 13 Update

The Town initiated 2 Arlington Alerts on January 12, between 5-6:00 p.m.
If you received either of these calls, texts, or emails you are in the system. No further action is required. If you did not receive the Arlington Alert or want to make updates to your preferred method to receive Arlington Alerts, please create a profile.

Read New FAQs Before Creating a Profile

When I try to create a username in the Member Portal, it says it is in use. 
When I use the forgot password feature, it says I am not in the system? What’s Up? 
For security purposes the Everbridge system needs everyone in their system to have a unique username. This includes all their clients worldwide. Similar if you were to create an email account on gmail, the first username you select may already be in use. Ex: john.smith@gmail.com is taken you have to pick something else. John.smith01@gmail.com. Please try another username until you find one that is available.  Everbridge has many clients in Massachusetts in the education, public health, business, and municipal sectors. It is common that a username is taken.

Was my CodeRED Profile migrated to the new system?
No. Your CodeRED profile was expired on January 12th. You will need to set a new profile to manage your Arlington Alert preferences. 

January 11, 2022 Release
 

The Town of Arlington is moving over to Everbridge Mass Notification to power Arlington Alerts. The Town sends Arlington Alerts via phone, text, and email about emergency and important community alerts, like town-wide snow emergencies/parking bans or targeted alerts like trash route delays.

“The Everbridge system was appealing to the Town due to its reputation, ease of use, and the expanded feature set,” said Town Manager Adam Chapdelaine. “We’re also pleased that we were able to net some savings for taxpayers through the state’s contract.”

The Commonwealth of Massachusetts uses Everbridge for their emergency communications and has done so extensively through the pandemic. Through the contract with the state, Everbridge was able to offer reduced pricing for Arlington that will save the Town approximately $5,000 over the course of the three-year contract.

Among the expanded features is an easy-to-use portal for residents to create custom profiles and translation features, which the Town will develop in the future as part of its equity plan.

“Arlington Alerts are an important method for us to reach the public during critical incidents.” said Julie Flaherty, Arlington’s Police Chief. “I hope everyone takes a moment this week to make sure they are in the new system. Help us get the word out. Tell your neighbors and share on social media.”

Everbridge’s Resident Connection provides verified mobile, landline, and VoIP telephone records to use for emergency notifications, however, there is no complete database available. Additionally, those that chose to keep their information “private” in the old system will not be shared with the Town.

To help communicate the switch and to ensure the most complete database as possible, the Town will initiate two Arlington Alerts.

Tuesday, January 11, 5PM – Initiated from the existing system to all subscribers to inform them of the move, the upcoming confirmation message, and ways to create a profile on the new system.

Wednesday, January 12, 5PM – Initiated from the new system to confirm registration in it.

Residents and businesses may create a profile in the new Arlington Alert Member Portal at arlingtonma.gov/ArlingtonAlert

Based in Burlington, MA, Everbridge, Inc. is a global software company that provides enterprise software applications for automating and accelerating an organizations’ operational response to critical events. Everbridge serves 8 of the 10 largest U.S. cities, including the Boston, Somerville, Medford, Massachusetts Institute of Technology, Tufts University, and Tufts University.