Town of Arlington
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Lead Water Service Pipe Replacement Project
Update: Construction work on this project will resume the week of November 24, 2025, and is expected to continue for two weeks pending weather. Work will be completed at various locations throughout Town.
11/19/2025
Water Billing Forms and Information
Final Water Bill Request Form (selling your property)
Water and Sewer Billing Mailing Address Change Form
Make a Water Bill Inquiry
How to Read Your Water Meter
Frequently Asked Questions (about changes to water bill)
Water Conservation Brochure
Cross-Connections and Backflow Protection Information
Water and Sewer Tax Subsidy Phases Out
Arlington is one of 61 communities that utilizes the Massachusetts Water Resources Authority (MWRA) for water and sewer services at the cost of about $18 million per year to the Town. The Town has charged ¾ of these costs through the Water and Sewer Department, (whose revenue is collected through residents’ water bills) and ¼ of these costs has been paid for by taxpayers. Putting ¼ of the costs onto residents’ tax bills, as opposed to paying the whole amount through water bills, allowed residents to deduct part of their utility bills from their federal taxes. Taxes were deductible, but water and sewer fees were not. In 2018, the federal government changed the tax code and limited state and local tax deductions to $10,000, beginning in 2019.
Arlington is one of 61 communities that utilizes the Massachusetts Water Resources Authority (MWRA) for water and sewer services at the cost of about $18 million per year to the Town. The Town has charged ¾ of these costs through the Water and Sewer Department, (whose revenue is collected through residents’ water bills) and ¼ of these costs has been paid for by taxpayers. Putting ¼ of the costs onto residents’ tax bills, as opposed to paying the whole amount through water bills, allowed residents to deduct part of their utility bills from their federal taxes. Taxes were deductible, but water and sewer fees were not. In 2018, the federal government changed the tax code and limited state and local tax deductions to $10,000, beginning in 2019.
The Select Board revisited this policy, since few residents were receiving any benefit from it. In February 2020, it voted to eliminate the tax subsidy over three years, starting with the FY2021 water and sewer bills. This period coincides with tax increases related to building a new Arlington High School, as approved by voters at the 2019 override.
In FY2021, and subsequent years, the increase in tax bills for the High School will be significantly offset by a decrease in tax bills because of the phase out of the tax subsidy. However, water and sewer bills will increase. The Select Board felt that utility rates should reflect actual usage and the Water and Sewer Department should be funded 100% by ratepayers as is done in most other Massachusetts communities.
The Water and Sewer Division performs many of the infrastructure improvements in the Town in addition to responding to emergency calls on water, sewer and drainage systems. Maintenance of these systems is a major responsibility. Arlington relies on the Massachusetts Water Resource Authority (MWRA) for wholesale water and sewer services.
MWRA Information The Massachusetts Water Resources Authority (MWRA) provides wholesale Water & Sewer services to Arlington. Their website is a great resource for understanding their services and systems as well as find current news on information that impact our Water and Sewer services.
MWRA Consumer Confidence Report- Includes information on Arlington's water quality and helpful tips to conserve water.
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